Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Solution Guarantee

  • Each ticket that you submit to our tech assistance staff will be responded to within approximately 60 minutes. All common inquiries will be resolved asap. Nonetheless, if the service question you have sent us needs help from a capable administrator, we will forward the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–quality Tech Help And Support Service

  • Our client assist team is going to be working for you 24x7x365 to to handle all support inquiry tickets that you send. We offer tech support for all the software packages that are installed in advance on your hosting server. These include our in–house produced Hosting Control Panel, the preferred Operating System along with the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • Each section of the Hosting Control Panel that comes free with your VPS has an internal knowledge base. You will see a variety of comprehensive how–to articles and reviews and a range of step by step video lessons that present all the basic web site management tasks. You can obtain them by hitting the Help or Video control keys in the right side of each Control Panel section.