Should you ever experience a problem with your website and be incapable of resolving it on your own, ask the web hosting company’s tech support team to assist you to get the site back online. A timely resolution would be best, but lots of companies reply within 24 hours and even more, all the more so if you are dealing with a hosting reseller. Even if your problem can be resolved without much effort, your site may not function correctly or it may not be available whatsoever for a lengthy stretch of time, so you may lose prospective customers because it is extremely unlikely that anyone would be eager to go back to a faulty site. Therefore, you should make sure not only that you can touch base with your web hosting company, but also that they can reply and help you in a well-timed fashion. If a software app update doesn’t proceed smoothly or if you delete something by mistake, for instance, the website should be fixed promptly in order to avoid prolonged unreachability.

One-Hour Response Guarantee in Cloud Web Hosting

In case you’re using any of our Linux cloud web hosting and you’ve got an inquiry or run into some obstacle, you can contact us 24/7 by opening a helpdesk ticket or by sending an email and we guarantee that you’ll get a response in less than an hour. If the issue can be solved, we will do it before we get back to you, while if there’s something that you have to do on your end, we’ll supply you with all the necessary information – what settings to check, what possible solutions to try, etc. Normally, you will get an answer within maximum thirty minutes, so waiting around for hours or even for more than 1 day to get help is something unthinkable. Our 1-hour response guarantee is valid for any enquiry that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we are aware of exactly how crucial it is to obtain quick help, we guarantee that you won’t ever have to wait around for more than 60 minutes to get an answer to any support ticket that you send via your semi-dedicated server CP. The fact is, you’ll rarely have to wait around for more than 20 to 30 minutes and this applies to any inquiry irrespective of what its nature is – billing, technical or general. Additionally, our customer and tech support team will be at your service 24 hours a day, which suggests that even if you submit a ticket during national holidays, you’ll always receive a blazing-fast response, which will contain the answer to a query, the solution to a problem or the info needed to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever have to waste a day hanging around awaiting a response like you would with many other hosting providers.