Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting come with an integrated ticketing system, which is an integral part of our in-house created Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will permit you to manage everything connected with the web hosting service itself in the same place – invoices, web files, emails, support tickets, etc., eliminating the need to use different admin consoles. If you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of clicks without having to log out of your Control Panel. During the process, you can choose a category and our system will present you with a number of help articles, which will give you more info and which may help you fix any specific issue even before you post a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with our company and you’d like to touch base with our customer service team representatives, you’ll be able to open a ticket directly from your Hepsia Control Panel instead of going through an entirely different help desk support platform as you’ll need to do with the majority of web hosting providers on the market. Our integrated ticketing system will enable you to post a new ticket without any effort and to browse through older tickets using an intelligent search filter. In addition, you’ll be able to read the applicable knowledge base articles that our system will present you with based on the category that you select for your new ticket. You can do all the above-mentioned activities without logging out of your Control Panel at any time, which means that in case you face any predicament or have an inquiry, you can get in touch with our technicians and fix the particular issue in less than sixty minutes through one single support platform.