There are different ways in which you can touch base with the web hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a ticketing system. This is the easiest communication medium for many reasons. In the event that no client service team representative is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably be received. You can also copy and paste large pieces of info without the need to worry about spelling errors, and if a certain issue needs more time to be solved or a number of replies have to be exchanged, all the info will be in one and the same place, so each party can always see the steps taken by the other one. The negative aspect of using tickets to touch base with your hosting company is that they are usually separate from the web hosting platform, so if you have to supply info or to adhere to directions, you’ll have to use at least two separate admin interfaces and this number may grow in case you would like to manage a handful of domains. Moreover, a lot of web hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for an answer.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting come with an integrated ticketing system, which is an integral part of our in-house created Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will permit you to manage everything connected with the web hosting service itself in the same place – invoices, web files, emails, support tickets, etc., eliminating the need to use different admin consoles. If you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of clicks without having to log out of your Control Panel. During the process, you can choose a category and our system will present you with a number of help articles, which will give you more info and which may help you fix any specific issue even before you post a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with our company and you’d like to touch base with our customer service team representatives, you’ll be able to open a ticket directly from your Hepsia Control Panel instead of going through an entirely different help desk support platform as you’ll need to do with the majority of web hosting providers on the market. Our integrated ticketing system will enable you to post a new ticket without any effort and to browse through older tickets using an intelligent search filter. In addition, you’ll be able to read the applicable knowledge base articles that our system will present you with based on the category that you select for your new ticket. You can do all the above-mentioned activities without logging out of your Control Panel at any time, which means that in case you face any predicament or have an inquiry, you can get in touch with our technicians and fix the particular issue in less than sixty minutes through one single support platform.